Virtual Help Desk – Immediate Support for Your Employees!
All large corporations have a help desk to solve their employees’ computer issues, why shouldn’t you? Just because you may not be a multi-national conglomerate doesn’t mean you have to waste your time with annoying computer problems. There are many businesses that can help you, but none compare to our Virtual Help Desk. This Help Desk offering is designed to be a comprehensive, yet flexible solution for all of your hosted IT needs.
With the Virtual Help Desk offering, you can focus on running your business, without the worry of system questions or problems slowing your productivity. Our highly trained help desk engineers can work with you and your associates as if they were a part of your team. You get access to IT experts that will work directly on the day-to-day activities that support your business. That’s a formula for success!
Benefits to You
- Maximize employee productivity and efficiency
- Resolve issues quickly
- Centrally manage all IT issues
- Immediate support when you need it
- Adds scalability to your IT support
- Allows you to focus on your business
Our experience in Help Desk technology, methodology, process, and staffing is unparalleled. Our Virtual Help Desk routinely resolves a minimum of 90% non-break fix incidents on the first call. Our team has less than 180 second speed to answer on 90% of all calls—far ahead of industry standards — a differential that can translate into huge productivity benefits for you.